Privacy policy
Africa Power Masters is the responsible party for personal information used to handle your solar enquiry. You can reach us at Andri Street, Kriel, Mpumalanga 2271, on 078 918 1890 or at info@africapowermasters.co.za.
When you ask for a quote
We receive the details you choose to send through our form, email or WhatsApp. These may include your name, contact details, site location, equipment choices, electricity usage, photographs and messages. We use them to respond, assess compatibility, prepare pricing and arrange an assessment. You decide what to share. Without a reply address or sufficient site or product details, we may be unable to provide a quote.
Send only the parts of an electricity bill needed to understand usage or tariffs. You can cover account numbers, identity numbers and unrelated personal details.
How the quote list works
Your browser stores selected product IDs and quantities on your device so your list survives a page change. Remove items from the list or clear this site’s browser data to erase it. Opening WhatsApp passes your prepared enquiry to WhatsApp; choosing email passes it to your email app. You review and send the message there. Submitting the website contact form sends the enquiry directly.
How information is used and shared
We process enquiries to take steps you request before a contract, fulfil an accepted order, support equipment and meet legal recordkeeping duties. Hosting and communications providers may process technical data such as IP addresses, access times and browser information to operate and protect the site. For a requested job, relevant details may be shared with installers, suppliers, delivery providers or warranty teams as needed to carry it out.
Email and messaging providers may process information outside South Africa. POPIA safeguards apply to transfers for which Africa Power Masters is responsible. You can ask us about recipients and safeguards for your enquiry. Sending an enquiry does not enrol you in marketing.
Retention and your choices
Information should be kept only for as long as needed for the enquiry, transaction, warranty, dispute or applicable legal recordkeeping requirement. Ask us about the retention period for your particular record. You may request access, correction or deletion where applicable, object to processing on recognised grounds, or withdraw consent where processing relies on it. We may need to verify your identity before releasing or changing a record.
Privacy requests and complaints
Email info@africapowermasters.co.za with “Privacy request” and describe the record or enquiry. You may also contact South Africa’s Information Regulator at POPIAComplaints@inforegulator.org.za or call 010 023 5200. Information Regulator contact details.