Returns and cancellations

Adding equipment to a quote list or sending a request is an enquiry. Prices, stock, delivery arrangements and installation scope are confirmed in the quotation. If you have already accepted a quotation, include its reference when contacting us.

Wrong, damaged or defective equipment

Contact info@africapowermasters.co.za or call 078 918 1890. Include proof of purchase, the model, a description of the issue and photographs if available. Ask for collection or return instructions before transporting batteries or disconnecting installed equipment.

Where the Consumer Protection Act applies, goods that fail its quality standards within six months of delivery may be returned at the supplier’s risk and expense. The consumer may choose repair, replacement or refund under section 56. If a repair fails or a further defect arises within three months after the repair, the Act provides for replacement or refund. A manufacturer’s warranty may provide additional cover.

Changing your mind

For qualifying electronic transactions, section 44 of the Electronic Communications and Transactions Act allows cancellation within seven days after receipt of goods, or within seven days after concluding a services agreement. Only the direct cost of returning goods may be charged under this right. Payments must be refunded within 30 days of cancellation. Exceptions can apply, including goods made to your specifications and services begun with your consent during that period.

Other rights may apply, including a cooling-off right for qualifying direct-marketing transactions. If you ordered an incorrect model or have surplus equipment, contact us with the purchase details and condition of the goods so we can confirm the options that apply to your transaction.

Installation bookings and workmanship

To change or cancel a booking, tell us the site, scheduled date and quotation reference as soon as possible. We will explain the work already completed, any special-order equipment and any lawful, reasonable cancellation charge applicable to the booking. If installation work falls short of the standard required by the Consumer Protection Act, you may request that the defect in the service be remedied or that a reasonable portion of the price be refunded where the Act applies.

These arrangements are subject to your applicable statutory rights. Consumer Protection Act · Electronic Communications and Transactions Act.